Return & Refund Policy
Thank you for shopping with us! We want you to love your purchase, but if you need to make a return, we're here to help. Please review our return and refund guidelines below.
Return Policy
We gladly accept returns within 30 days of delivery. To be eligible, items must be unused, unopened, and in their original packaging.
🛑 Non-returnable items:
Final sale items
Gift cards
Opened skincare or beauty products
Orders placed outside our official website
Purchases made from third-party retailers (Amazon, Sephora, Kohl’s, JCPenney, etc.)
🛍️ Return Shipping Fees
Customers are responsible for return shipping costs. If you receive a damaged or defective product, please reach out to us with proof, and we’ll be happy to assist you.
Return Process
🛋️ Return Process
Returning an item is simple! Just follow these steps within 30 days of delivery:
Create an account on our website.
Submit a return request click here.
🔹 Required Information:
A brief reason for your return (e.g., defective product, incorrect item, product concerns).
If necessary, we may ask for product condition photos.
Once your request is approved, you can choose one of the following options:
1️⃣ Full refund to the original payment method
2️⃣ Product replacement
3️⃣ Store credit in the form of a Gift Card
📘 Important Notes:
Refunds are processed within 7 business days after approval.
Original shipping fees are non-refundable.
For purchases made from Amazon, Sephora, Kohl’s, JCPenney, or other third-party retailers, please follow their return policy directly.
Refund Policy
We carefully review refund requests and may request additional details to confirm eligibility.
🔹 Refund Processing Time
Approved refunds will be processed within 7 business days.
Refunds will be issued to the original payment method or as store credit in the form of a Gift Card.
🔹 Refund Eligibility
Only purchases made directly on our official website are eligible for a refund.
Original shipping fees are non-refundable.
⚠️ Important:
Orders cannot be canceled or refunded once they have been processed or shipped.
If your purchase was made through Amazon, Sephora, Kohl’s, JCPenney, or another third-party retailer, please contact them directly for assistance.
📢 Need Help?
For any questions or assistance, please contact our customer support team at hello@pyunkangyul.us. We’re happy to help!
Thank you for shopping with us! 😊
